USING OUR SECURE PAYMENT PORTAL
We have built-in lots of features that protect you when hiring on the High Street Runway App.
The only way to remain protected on the App is for you to use our payment portal to lock in and progress an order so we can track it every step of the way. The owner will only be paid out if it has been delivered to your satisfaction and you press the "ITEM RECEIVED" button. We can immediately issue you a refund if it is delivered past the required date, is not as described, or as requested by the owner.
Owners are charged a 10% service fee which is worked into the price and is deducted from their payout so it does not cost you a cent extra to use our payment portal. In fact, it is a strict violation of our terms and conditions for you to pay cash or take the payment offline. It makes it harder for us to protect you and puts you at a greater risk of fraud and other security issues. If someone asks you to pay cash please report them.
We're firm but fair and impartial when it comes to mediation. We have a 100% success rate and we know it makes everyone more comfortable knowing we have your back.
We use PayPal as our banking portal. You are securely redirected to PayPal once you are ready to pay for your booking. Here you can either check out as a guest or with a PayPal account. However, to be paid for your rental bookings we ask for your bank account details. We pay into this only, we are unable to take money out of your account.
You can read more about our payment portal on our blog post.