All users must comply with this returns policy which the High Street Runway (HSR) App will enforce to protect renters and lenders. We allow users to choose the length of the rental period which can be negotiated and is agreed to once the booking is confirmed and paid for via the payment gateway. We recommend users discuss what's expected via the in-app messenger service.
If the item can not be returned as expected we ask the lender to contact the renter/owner via our messenger system to discuss. In some cases, the owner may charge a late fee which can be paid directly to the owner or via the Request Money feature on the App. HSR may act on behalf of the renters and issue an invoice. Unpaid invoices will be passed on to a debt-collection service with collection costs recoverable.
Late fees can be charged by the day or by loss of future earnings. If the item is not returned the lender will be charged a replacement value. This is considered theft and if no action is taken, it will be reported to the police.
If an item is not delivered on time, the lender has the option of being refunded. HSR holds the money in trust until the item is received and the owner can issue a penalty-free refund if required.
Please note, once an item is lodged with Australia Post they are responsible for delivery.
HSR relies on both renters and lenders sending and returning items in a timely manner.