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Your safety and satisfaction are paramount to us. We’ve implemented protective measures to shield both owners and renters from potential fraud, theft, or damage. Our goal is to make your experience outstanding – ensuring you receive items as described, on time, and with the confidence that they’ll be well cared for.
You play a crucial role in building a trusted community, and we appreciate your cooperation. To maximise your protection under our terms and conditions, payment terms, cancellation and refund policies, and various safeguards, please keep all communication and transactions within the App. This way, we can verify your identity, understand your booking details, and monitor your order status effectively. Unfortunately, we can’t extend these benefits if your booking occurs outside of the App.
Your security matters, and by following these guidelines, we can ensure your experience with us is as safe and enjoyable as possible.
Paying or communicating outside the App is a strict violation of our terms and conditions. Safety is our number one priority and paying cash or accepting payment off the App makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues.