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USING OUR PAYMENT PORTAL

We have built-in lots of features that protect you when hiring on the High Street Runway App.

We use Stripe as our payment portal. When a booking is accepted and ready to be paid for you will be redirected to our payment page where you can use Apple / Google Pay or manually enter card details. We hold all card details until the booking is completed just in case something goes wrong.

All transactions made through the App binds both parties to our terms and conditions. For the owner, this includes late returns, damage and theft. For the user, you can be refunded if the item is not delivered or is not as described. You are NOT COVERED if you take the payment outside of the app via cash or bank transfer.

It also activates real-time tracking so you can see what stage the booking is at and most importantly allows us to step in and help if something goes wrong.

Money is released when the lender presses ITEM RECEIVED, if this is missed payment will be automatically triggered on the last day of the hire. Any time up to this date the booking can be partially or fully refunded.

It does not cost users anything to use our payment portal. Owners are charged a 10% service fee which is worked into the price and is deducted from their payout. In fact, it is a strict violation of our terms and conditions for you to pay cash or take the payment offline. It makes it harder for us to protect you and puts you at a greater risk of fraud and other security issues. If someone asks you to pay cash please report them.

We’re firm but fair and impartial when it comes to mediation. We have a 100% success rate and we know it makes everyone more comfortable knowing we have your back. We use Stripe as our banking portal. You are securely redirected to Stripe once you are ready to pay for your booking. To be paid for your hires you can choose between an instant payout via PayPal (for a small fee) or a delayed payment into your bank account. We pay into this only, we are unable to take money out of your account.

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HIGH STREET RUNWAY APP

Receive $15 off your first premium rental.