We offer two ways to be paid: instant via PayPal or delayed into your bank account via Stripe.  

Anyone under 18 years of age can only be paid out via PayPal and will have to use a parent/guardian account.  You are able to nominate your bank account to be paid into under the Pay & get Paid tab in PayPal.  

PayPal payouts are instant so as soon as your client presses ITEM RECEIVED the money will hit your PayPal account regardless of the day. A 2% transaction fee charged by PayPal will be deducted from your earnings.  

Stripe payouts are free but are paid between one and five days business days and do not process on a weekend. So if your client presses ITEM RECEIVED, which triggers payment, on a Friday the money will hit your account on Monday / Tuesday. 

Please choose which method you prefer when you set up your profile. You can change your preference at any time.  

If we've been unable to migrate your payout details onto Stripe you will be asked to nominate a bank account and provide an identity document. This MUST match the first and last names listed on your profile otherwise it will be rejected. When you take a photo of your identity document please do so in good light and capture the whole image.  

Payout is triggered when the lender presses ITEM RECEIVED or if not, on the last day of the hire. Up until this time you can issue a full or partial refund. 

If you have any problems please email us and our payments team will be happy to help sort it out. 

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