UH OH, ACCIDENTS HAPPEN, HERE IS HOW TO BEST HANDLE THEM
Sometimes accidents happen no matter how careful you are. Always be honest and contact each other via our chat button as soon as you can.
Replacement value: We ask you to list a replacement value when you list your item. If it’s brand new and you’ve only worn it once, it’s OK to put in the amount you paid for it. If you’ve worn/rented it a few times, it’s not fair to expect someone to pony up full price. For example, if you’ve worn or rented this item more than five times. Holly has a $200 dress and she’s worn it four times and rented it for $20 three times she might put a replacement value of $120. Full replacement value should only be charged if your piece can no longer be worn.
Repairs: It’s amazing what a seamstress / dry cleaner can do to get your garment party ready again. You should make friends with your local dry cleaning store and make them your first stop if something goes wrong. They can fix: buttons, tears in the seams, stains and smells. If you lend a garment that requires any extra cleaning or fixing, you can ask the lender to pay for it but it must be organised by the renter. DON'T TRY TO DO IT YOURSELF - because we all like doing things our own way.
Keep all communication transparent - take photos of the damage on your phone (so it's date and time stamped) and keep copies of any repair/cleaning receipts.
In most circumstances, this can be sorted out with the renter and the lender but if the transaction has been made on the app and you would like us to meditate, please email us.
For more information about Refunds, Cancellations and Returns click here