HIGH STREET RUNWAY
Your Fashion Marketplace
RENT . BUY . SELL
HOW IT WORKS
1Download the App and create your personal or business account.
2Refine your search or get inspiration from the latest listings on our home page.
3Put in as many enquires as you like and use our chat function to sort the detail.
4Lock in your booking with our PayPal payment portal and be protected by us.
5Have a great night and return it. Cleaning is included in the price.
High Street Runway is a community built for renting, selling, and buying clothes. We connect wardrobes all around Australia and New Zealand with users wanting to switch up their look for a fraction of the price.
The app is built for people who rent on their socials but is safe and secure. It's also flexible - you choose what to list and make your own rules about price, length of hire and delivery. We've got you covered by tracking your order every step of the way.
Find exactly what you want in a few clicks using our search button. Refine your search by keyword, occasion, designer or location. No more endless scrolling through Facebook and Instagram to find that look. You can also wishlist looks and share with friends.
WEAR WHAT YOU LOVE … FROM OUR PREMIUM RENTERS!
With an aim to showcase the owners who never cease to disappoint, we have created a Premium Renters Program. Not only do these girls have glamorous and on-trend listings, they are the selected few who ensure your hiring experience is affordable and enjoyable.
Premium renters consistently display superior qualities on the app. They list popular and well priced items, are fast to respond to enquiries, provide excellent customer service, always ensure an enjoyable hiring experience, and maintain a minimum four star rating. By highlighting these owners we wish to always provide our users with a high quality experience that matches the statement outfit.
You can find Premium listings on the homepage of the App and by selecting “Premium” on our search bar. They stand out with a star.
2223
Wardrobes for hire
14471
Items listed
26189
Users
16542
Orders
RENTING / LENDING YOUR CLOTHES
You can make much more from renting your clothes than selling them - particularly if you have a rare item which has sold out online. Just as it's more affordable to lend an item for an event and be seen in something new every time.
Before you start listing, dress up your profile. We recommend you use bits from your Instagram or SnapChat profiles so you are easily found.
Now it’s time to load your first item …. you’ll have to fill out some information like description, size, price, replacement value, photos and payment details. It’s all pretty straightforward, but we’ve added some instructions if you need some help.
So you've found something you'd like to lend, you can contact the owner through the chat tab and negotiate price and delivery you can then confirm and pay for the booking. The first time, you will be asked to nominate a payment method which can be either a bank account or PayPal.
BUYING / SELLING CLOTHES
Clean out your wardrobe and list your underloved items to sell.
It works same as renting, you'll be asked to choose between sell and rent when creating your listing. You can edit your order at any time and discuss the transaction with the buyer via our chat function. Then it's as easy as paying for and delivering the item.
It's easy to switch between renting and selling and it's as easy as editing the listing. Perfect for when you want to retire your items.
START A SHOP
Already renting on your socials but don’t have the cash to build a full-scale website? We hear you … they cost thousands of dollars which is a big outlay for a small business. The app has all the functionality of a rental website including a booking calendar, message centre, holiday mode and a secure payment gateway. We've even allowed for discounts and shipping costs. Don't get caught in a scrolling nightmare finding the outfits you listed on Facebook and Instagram. Keep it in order and watch your business grow.
For more info, contact us here.
USE OUR PAYMENT PORTAL AND BE COVERED
Use our payment portal to be protected. We hold the money in trust until the item is delivered so if it does not arrive and is not as described we can refund directly to the lender.
All transactions made through the App binds both parties to our terms and conditions including late returns, damage and theft. You are not covered if you take the payment outside of the app via cash or bank transfer.
We have a system where you do not have to request a bond and adds security renting to people you don't know. All transactions are recorded in the wallet on the dashboard.
When you agree on price and delivery, the lender will be prompted to confirm and pay for the booking. The money is placed in trust with us until the item is received. From here you click the item received button (you can remind each other to do this via the chat function) the money will be automatically paid into your nominated bank account.
We use PayPal to pay for the rentals and we ask you to nominate a bank account for us to pay your earnings into.
BUILDING A SAFE COMMUNITY
Bookings completed through the app will be asked to give the other party a rating. We're alerted if you get one and two stars and you may be struck off. Aim for the stars … all five of them… it means everyone is enjoying the experience.
When reviewing an item as a borrower or a renter make sure you:
1. Are accurate and honest about your rental experience.
2. Are not incentivised (bribed) by a promise of payment or discounts.Please note, you won't be able to earn your stars and we can't mediate on your behalf if we find you have had an inquiry through the app and then taken it to another platform like Instagram or Facebook or you have paid for the transaction with cash.
WE'VE GOT YOUR BACK
To be covered by us if something goes wrong please note the following:
- Start and complete the booking through the app.
- Use our payment portal.
- Keep all chat within the app - don’t take it offline.
- If it does not fit let the lender know straight away via the chat button and return it as soon as possible. Issuing a refund or exchange is a the discretion of the owner.
- If you feel the item is not as described take a photo straight away and send it support@highstreetrunway.com.
- If you accidentally damage an item please let the owner know straight away and see if you can figure out a solution. You will be liable for the cost of the repair or replacement value (please note the replacement value listed on the item description).
- If you can't return an item on time please let the owner know straight away. You may be liable for a late fee.
- If a dress is stolen we will report you to the police.
- It’s at our discretion when we mediate on your behalf, in particular with the replacement cost of the garment.
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